1 Introduction

Acadla Education Pvt Ltd ("we", "us", "our", or "the Company") operates the website jaspalsingh.in and provides offline educational programs including coaching batches, test series, and interview preparation programs in Jaipur, Rajasthan.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently and securely.

2 Who We Are

Company Name: Acadla Education Pvt Ltd
Website: https://jaspalsingh.in
Registered Office: Jaipur, Rajasthan, India
Contact: +91 99999 99999

3 Data We Collect

We collect the following categories of personal information:

• Identity Data: Full name
• Contact Data: Mobile/phone number, email address
• Account Data: Username and password (hashed) when you create an account on our platform
• Transaction Data: Details of programs purchased, payment amounts, payment method type (not full card details)
• Technical Data: IP address, browser type and version, device type, operating system, pages visited, time and duration of visits
• Communication Data: Messages, enquiries or feedback submitted through forms or WhatsApp
• Usage Data: How you interact with our website, which resources you access

We do not collect sensitive personal data such as financial account numbers, biometric data, health data, sexual orientation, or religious/political beliefs.

4 How We Collect It

We collect your information through the following means:

• Enrolment/enquiry forms on our website when you express interest in a program
• Account registration when you create a learner account on our platform
• Payment processing when you purchase a program (via our payment gateway partners)
• WhatsApp and phone calls when you contact us directly
• Cookies and analytics tools automatically when you browse our website
• Offline intake forms at our Jaipur coaching centre at the time of enrolment

5 Purpose of Use

We use your personal data only for the following legitimate purposes:

• To process your enrolment in offline batches, test series, or interview programs
• To communicate with you regarding your program, schedule, results or announcements
• To create and manage your learner account
• To process payments and send transaction receipts
• To send academic updates, exam alerts, and program notifications (you may opt out at any time)
• To respond to your enquiries and provide customer support
• To improve our website, content, and services based on usage analytics
• To comply with legal obligations

We will never sell your personal information to third parties or use it for unsolicited commercial marketing unrelated to our programs.

6 Sharing of Data

We do not sell or rent your personal data. We may share your data only in the following limited circumstances:

• Payment Gateway Partners: To process transactions securely (see Section 7)
• Technology Service Providers: Hosting, analytics, and email service providers who process data solely on our behalf under confidentiality obligations
• Faculty and Program Staff: Program coordinators who need your details to administer classes, tests, or results
• Legal Compliance: If required by law, court order, or government authority under the IT Act 2000 or any applicable Indian law
• Business Transfer: In the event of a merger, acquisition or sale of assets, with appropriate confidentiality protections

7 Payment Data

All payment transactions are processed through PCI-DSS compliant third-party payment gateways (including but not limited to Razorpay, Cashfree, or PayU). We do not store your full credit/debit card numbers, CVV, or net banking credentials on our servers.

Payment gateways are governed by their own privacy policies. We recommend reviewing the privacy policy of the applicable gateway before completing a transaction.

We retain only the transaction reference number, amount, and date for our accounting and support records.

8 Cookies

Our website uses cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyse website traffic and user behaviour (via tools such as Google Analytics)
• Improve the performance and relevance of our content

You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website, including your ability to log in.

We do not use cookies to serve third-party advertising.

9 Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy:

• Account data: Retained for as long as your account remains active, plus 2 years thereafter
• Transaction/enrolment records: Retained for 7 years as required under Indian accounting and tax laws
• Communication records: Retained for 2 years from the date of last interaction
• Website analytics data: Retained for up to 26 months

After the applicable retention period, data is securely deleted or anonymised.

10 Security

We have implemented reasonable technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include:

• HTTPS encryption across all pages of jaspalsingh.in
• Hashed and salted storage of passwords (we never store passwords in plain text)
• Restricted access to personal data - only authorised personnel may access it
• Regular security reviews of our platform

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you suspect any unauthorised use of your account, please contact us immediately at the details in Section 16.

11 Your Rights

Under applicable Indian law, you have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdrawal of Consent: Withdraw consent for data processing at any time (subject to legal and contractual obligations)
• Right to Deletion: Request deletion of your account and associated data, subject to retention requirements under law
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer (see Section 15)

To exercise any of these rights, please write to us at the contact details in Section 16. We will respond within 30 days of receiving your request.

12 Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, payment portals, or government exam portals). We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.

13 Children's Privacy

Our programs are intended for individuals aged 18 years and above who are preparing for competitive engineering examinations. We do not knowingly collect personal data from children under 18. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete it promptly.

If a student is below 18 years of age, parental or guardian consent is required for enrolment.

14 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of jaspalsingh.in after any changes constitutes your acceptance of the updated policy.

15 Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer. You may contact the Grievance Officer for any complaints or concerns regarding the processing of your personal data:

16 Contact Us

For any questions, requests, or concerns about this Privacy Policy or your personal data, please reach out to us:

This Privacy Policy was last reviewed and updated on 30 May 2025. All disputes arising from this policy shall be subject to the jurisdiction of courts in Jaipur, Rajasthan, India.